In its first-ever star-rating program for Indonesia, Forbes Travel Guide has awarded five-stars to three Bali properties: The Four Seasons Resorts Bali at Jimbaran Bay; The Fours Seasons Resort at Sayan; and The Ayana Villas.
Forbes saluted the two Four Seasons Resorts’ “virtually flawless service and amazing and facilities.”
The star rating from Forbes affirms the three resorts that won star ratings for their long-standing among the leading luxury resorts on the Island.
Modeled on an authentic Balinese Village, the Four Seasons at Jimbaran Bayrecently renovated all of its 147 pool villas, including completely newPremier Villas and the highly anticipated Royal and Imperial Villas.
Meanwhile, the Four Seasons Sayan in Ubud, Bali has continued to evolve with a soulful range of yoga and wellness program, new restaurant concepts and off-the-beaten-track adventures into the wilderness – offering guests opportunities to discover Bali.
Set atop a cliff overlooking Jimbaran Bay, the Bali luxury villas at The Villas at AYANA Resort Bali offers an excellent location in combination with a quiet and intimate locale that is perfect for honeymoons and others seeking a peaceful haven. Part of the AYANA Resort, the 78 spacious private pool villas in Bali features luxurious linens, indigenous artworks, separate living areas and enormous marble bathrooms.
Round-the-clock service is provided by a team of internationally certified butlers, complemented by a range of on-site facilities. A floating brunch in a private pool, a romantic candle-light dinner or soul-balancing massage are all part of the AYANA Villa experience.
“To have not one, but both of our Bali resorts awarded Five-Stars by one of the world’s toughest rating systems, is a huge honor,” said Uday Rao, general manager of Four Seasons Resorts Bali. “Every day, our team members make me proud in delivering seamless Four Seasons service. Just recently, a guest wrote to tell me of their experience: they checked out of Jimbaran Bay and left a shirt hanging in the wardrobe; when they arrived at Sayan, 75 minutes away by car, the shirt was hanging in the villa wardrobe there. The shirt had beaten them to Sayan, and they hadn’t even realized they’d forgotten it! I love this story and how it highlights that service is what you remember the most, and it is our team who have achieved these Five-Star ratings with daily acts of kindness and thoughtfulness such as this one.”
Clive Edwards, general manager of The Villas at Ayana Resort Bali and the larger integrated Ayana Resort and Spa Bali, in acknowledging the Forbes stars says Balinese-style hospitality comes from customs. “Bali is steeped in culture and guests new to the island will instantly feel the warm and genuine nature of the Balinese people. This wholehearted approach, coupled with the right training and support, makes Balinese hospitality among the world’s best,” he said.
Forbes Travel Guide rates properties in 42 countries throughout the Americas, Europe and Asia-Pacific. It is the first time it has assessed hotels in Indonesia. Each year, Forbes sends ‘incognito’ guests to anonymously visit hotels all across the world and assess them against a stringent criterion of over 800 standards relating to quality of service and facilities. Standards include everything from room cleanliness and comfort to details such as whether used towels at the pool are stored discreetly, and whether menus have water spots.